Delivery

In order to guarantee a reliable, fast delivery service tailored to your needs, Casarebajas selects recognized delivery providers available throughout the Moroccan territory.

Our partners handle the delivery of your orders as well as, where applicable, the management of exchange requests in accordance with the terms provided by Casarebajas.

Delivery Fees

The applicable delivery fees are indicated to the Customer when placing the order, before final validation.

Delivery is free for all orders of 599 DH or more.

For orders under 599 DH, the applicable delivery fees are displayed at the time of ordering.

Delivery Terms

The Customer must provide a complete and accurate delivery address as well as a valid phone number allowing the delivery person to contact them.

In the event of the Customer's absence during the first delivery attempt, the provider may contact the Customer by phone or SMS to arrange a new delivery attempt.

If it is impossible to reach the Customer, the provider will make up to three (3) delivery attempts, according to the following terms:

  • 1st attempt: phone call and/or SMS;
  • 2nd attempt: new contact and delivery attempt the following day;
  • 3rd attempt: final contact and delivery attempt the day after that.

If the Customer remains unreachable or does not respond after the third and final attempt, the order may be cancelled and returned to Casarebajas.

Any new delivery request after an order has been cancelled may be subject to new conditions and, where applicable, additional delivery fees.

Delivery Times

Casarebajas ensures the delivery of orders throughout the Moroccan territory.

The average delivery time is 24 to 72 business hours, depending on the destination, product availability, and the delivery provider's conditions.

The estimated time applicable to the order is communicated to the Customer upon confirmation.

Deadlines may exceptionally be extended due to circumstances beyond Casarebajas' control, including:

  • exceptional weather conditions;
  • transportation difficulties;
  • exceptional events;
  • periods of high activity;
  • incorrect or incomplete delivery information provided by the Customer.

Delivery Delay

In the event of a significant delay beyond the announced time, the Customer may contact our customer service to obtain information on the status of their order.

Casarebajas may contact the delivery provider to request tracking or to open an investigation regarding the order.

Our team will make every effort to resolve the situation and enable the delivery of the order as soon as possible.